SUPPORT SERVICES

Comprehensive Case Management
Employment and Life Skills
Children and Youth Services
Health Care
Coordination
client memorial.PNG

By pairing support services with housing, HOW Case Managers develop meaningful relationships with clients that are built on communication, compassion, and shared goals.

Comprehensive Case Management

Comprehensive Case Management is the core component of HOW's support services for both individuals and families. Case Managers work with each client to develop a Service Plan with short- and long-term goals and then provide the support and assistance needed to accomplish those goals. HOW’s supportive services staff adhere to harm reduction, trauma-informed care, and asset-based principles in its program implementation.

Employment and Life Skills

HOW provides a variety of services to meet diverse needs for the adults and children in its programs. The HOW Employment Program offers clients various avenues for economic growth and success in the workplace, such as Job Readiness Training, GED courses, and financial literacy workshops. HOW’s Case Managers and Employment Specialists advocate for their clients with the goal of maintaining secure housing for every household.

Children and Youth Services

HOW’s Youth & Families Team engages in two-generational programming to ensure the physical and mental health and wellness of both parents and children. Youth Services include after-school academic coaching and enrichment activities, a Saturday teen program, summer camp, referrals to neighborhood tutoring and after-school programs, and helping to ensure successful school transitions from Kindergarten through College. Youth specialists also work to improve youth health outcomes, provide families with parenting support, and complete child developmental screening questionnaires.

Wellness Services

Stable health and access to health care are essential factors for economic and housing stability. The HOW Health Care Coordination Program offers expertise in public benefits, intensive case management for persons living with AIDS or HIV, and maintenance of other medically complex clients. Together with case managers, the Health team works with clients to meet individualized wellness outcomes such as medication adherence, accessing benefits, tele-doc appointments, maintaining low viral loads for clients with HIV/AIDS, and obtaining personal care items such as wound care agents.