While HOW has long assisted clients in managing their health care needs, in 2019 a new position of Health Care Case Manager (HCCM) was added to offer dedicated services and support to medically complex clients with chronic conditions like HIV/AIDS, diabetes, and/or hypertension. HOW’s HCCM helped clients to secure insurance, navigate the health care system, find appropriate providers, schedule appointments, track baseline health markers, assist with paperwork and filing, obtain supplemental health care items, and more. Based on its success, the Health Services Team will grow to two full-time employees in 2020.