HOW is the third largest provider of permanent supportive housing in Chicago and serves over 600 households annually.
During 2019, HOW provided services to a total of 1336 homeless and/or housing unstable individuals
HOW provides access to stable and affordable housing through the creation and maintenance of housing units for households who are experiencing or at risk of homelessness. HOW marries the Housing First model—which recognizes housing as the foremost factor in improving client’s quality of life—with supportive case management and services to most effectively deter against sustained homelessness and housing insecurity. The path to security and success begins immediately with the Intake Team and intake assessment. As soon as clients are accepted into HOW’s program, they begin working with a dedicated case manager to assess barriers and challenges including physical or mental illness, substance use, or underemployment and focus on stabilizing wellness and health; skill development and education; and income and employment training. Case Managers provide linkages to benefits applications, HOW’s Youth, Employment, or Health teams, and to external supports.